Pre-Installation refund policy for Android/Blackberry/Windows
StealthMate offers a One Month pre-installation money back guarantee. This guarantee will be applicable in following cases
- Customer is unable to install StealthMate successfully
- Customer is unable to gain access of the phone/computer that is to be monitored
Post-Installation refund policy for Android/Blackberry/Windows
StealthMate offers a 15 days post Installation money back guarantee. If there is an issue with the functionality of the StealthMate product on your Phone/Computer then our support staff will work with you to resolve the issue. The customer is required to report the issue within 05 days of installing StealthMate. If we are unable to resolve the issue reported subsequent to the installation of StealthMate, then a refund will be issued.
However, the customer bears the responsibility of installation of software on the target Phone/Computer that needs to be monitored. Additionally, in the event a purchase is made under the false assumption that physical access is not needed to install the software on the target/monitored Phone/Computer, StealthMate is not liable to issue any refund.
Refund Policy for iOS – iPhone & iPad
- Customer is unable to gain access to the iPhone/iPad that is to be monitored
- There is no data available for device
- Customer wanted StealthMate to monitor multiple devices with only one license
- Resetting mobile device to original factory settings
- iCloud is or becomes disabled on the target iOS device at any time
- Data is deleted on the target device before the next iCloud backup
- Once the data is fetched and it appeared in dashboard, refund will not be given after that
- Please be informed that due to third-party applications such as Google Chrome and iOS occasionally publishing updates that may result in temporary suspension of StealthMate services, it is not possible to guarantee a 100% uptime. In the event of StealthMate services remaining disrupted for more than 72 hours straight, your license expiry date will be adjusted accordingly to compensate for the time the services were unavailable. Affected customers are required to make a written request to firstname.lastname@example.org for extension of subscription.
- Please note that StealthMate for iOS relies on the data backed up on Apple's iCloud storage for functionality. The data available to you on your dashboard reflects data up to the most recent iCloud backup.